Refund Policy for Lat35.eu

Effective Date: 14/5/2025

At Lat35.eu, we aim to provide exceptional experiences and services. This Refund Policy outlines the terms under which refunds may be issued for rentals and bookings made through our website.

1. Cancellations by the Customer

• Full Refund:
  Cancellations made at least 72 hours before the scheduled rental or activity start time are eligible for a full refund.

• Partial Refund:
  Cancellations made between 48 and 72 hours before the scheduled start time may receive a 50% refund.

• No Refund:
  Cancellations made less than 48 hours before the scheduled time, or no-shows, are not eligible for a refund.

2. Cancellations by Lat35.eu

We reserve the right to cancel a booking due to unsafe weather conditions, equipment issues, or unforeseen circumstances. In such cases, customers may choose between:

• A full refund, or

• Rescheduling the activity for another available date

3. Modifications

We allow free changes to booking dates/times up to 48 hours before the scheduled activity, subject to availability. Contact us at info@lat35.eu for any modifications.

4. Refund Process

• Refunds will be issued to the original payment method used at the time of booking.

• Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

5. How to Request a Refund

To request a refund or cancellation, please email us at:

info@lat35.eu
Include your booking reference, name, and the reason for cancellation.